Willow Creek Global Leadership Summit :: Dr. Henry Cloud #wcagls

One-size-fits-all doesn’t work when it comes to managing the human side of an organization. People come in different personality types, some requiring a specific leadership approach. Who deserves continued investment and who doesn’t? Can you turn someone’s performance around? Here’s the danger: if you don’t know how to deal differently with different kinds of people—especially the difficult ones—they can derail your entire vision. Drawing on the wisdom of 20 years of coaching top business and church leaders, Dr. Cloud presents concepts that can expand your capacity for accurately assessing and managing each person on your team. “These leadership concepts,” says Bill Hybels, “have forever changed the way I lead.”

  • In my work which is mostly spent with CEO’s and executive teams, talking about leadership. Vision casting, etc. And I swear it happens every time, the topic turns to “that guy”.
  • Someone will say “I’ve got this guy that I don’t know what to do with.”
  • If you can implement what we’re talking about today, you can save years of time.
  • Wherever you are, God has called you to be a steward over a vision, for the specific reason of changing something over a community, a family, or a nation.
  • Are you going to allow “this guy” to stop your vision?
  • What do you do with that kind of person that may be very gifted, and smart, but there is some issue that is not changing, that is robbing you of your joy, and sometimes has the power to stop an entire organization, through non-performance, or divisiveness.
  • What does a person do when the truth comes to them? What does a person do when reality comes to them?
    • Figure out what reality is. What do you do when you try to give reality to someone and they are allergic to it.
    • Feedback isn’t easy. It is hard.
    • I’m going to assume for this session that you’re giving good feedback.
    • Here is the problem, you make an assumption as a leader as well. You are probably kind and responsible, but what happens when someone comes and gives you feedback?
    • What you probably do is you listen, and you take that feedback, and you adjust and your thankful for it, and you get better. The problem is because you’re like that, you lead like that. And you think other people are like you. But not everyone is like you.
    • You cannot deal with every person you lead the same.
  • Some people are wise, some people are fools, and some people are evil.
  • The larger your organization gets, the more likely you are to gather these people.
    • What is a wise person? – When the light comes to them, that person adjusts themselves to match the light. When the truth comes to them, they change something to match reality. The Bible says correct a wise person and he will be wiser still.
      • When you confront a wise person you get a smile. They thank you.
      • When leading a wise person, talk to them. Coach them. Give them feedback. Resource them.
      • With the wise person the challenge is to make sure they are match for what you need.
      • You must give them good feedback.
      • Keep them challenged appropriately.
    • What is a fool? – May be the smartest person at the table. Often times they are the smartest. They really do produce a lot of times, but here is the problem. When the light comes they adjust the light. They try to dim it, and adjust the truth. This person tries to change the truth.
      • They also shoot the messenger.
      • They deny that it is reality.
      • They aren’t happy to get feedback and many times get angry.
      • Every time you talk to this person they don’t own it.
      • As a good leader the best thing you can do is feel hopeless.
      • Don’t confront or correct a fool or you will incur insults on your self. That is shoot the messenger.
      • Stop talking because they have stopped your vision. You’re no longer in charge of your mission.
      • We have different kind of conversation. Talk about the pattern that has been occurring. The leader says “I’ve got to protect our vision.”
      • I’m going to have some limits. If that means that I can’t have you be in charge of this project then so be it.
      • I want to know how to talk to you, when where I talk to you it makes a difference.
      • What will we do if I give you feedback the way you want, and it still doesn’t happen?
      • Fools don’t change with truth comes to them that they can get rid of. Fools change when truth comes to them that they can camp out in and feel.
      • Principle: Limit your exposure. Make it clear about the consequences. Give them a choice. And then follow through.
    • What is an evil person? - They have destruction in their hearts. They want to inflict pain.
      • Reject a divisive person after a second warning.
      • The strategy here is lawyers, guns, and money.
      • We go into protection mode.
  • God has called you to lead people. It is about getting the people to work the plan.
  • In your army you are going to have these people.
  • Take the leadership challenge to not let someone’s character problem to not let it stop the vision that God has called you to.

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